Book an appointment with a counsellor

Note

Note: Before you can book an appointment, you need to match with one of our counsellors. For further instructions on the matching process, read the following articles:

• Match with a counsellor by completing the questionnaire

• Match with a counsellor from the directory

• Match with a counsellor using a direct code

• Match with a counsellor from My Favourites

Instructions for the mobile app

1. On the Care screen, navigate to Mental Health and then Counselling.

2. On the Counselling Overview screen, select the Appointments tab.

3. In the Upcoming tab, select Book appointment.

4. Choose the Counselling Service you would like to book, and select Continue.

5. On the Session Type screen, choose whether this appointment is a paid appointment or a free consultation, and select Next.

6. On the Appointment Modality screen, select how you would like to meet with your counsellor, and select Next.

7. On the Appointment Duration screen, select how long you want your appointment to be, and select Next.

8. On the Appointment Date and Time screen, select the date and time you would like to meet with your counsellor, and select Next.

9. On the Additional Information screen, write any thoughts or concerns you would like to share with your counsellor ahead of your session, and select Next.

10. On the Review Details screen, review the details of your appointment and select Confirm Booking.

If this is your first appointment with this counsellor, you will need to provide a few details before joining the session. You can do this at any moment before the scheduled appointment time by selecting Provide Details on the Counselling Overview tab or on the Appointments tab.

Instructions for the web app

1. On the Navigation Bar, select Care Services, then select Mental Health and Counselling.

2. On the Counselling dashboard, navigate to My Appointments and select Book appointment.

3. On the Session Type screen, choose the counsellor you would like this session to be with, and select Next.

4. Choose whether this appointment is a paid appointment or a free consultation, and select Next.

5. On the Appointment Details screen, choose the modality, duration, and date and time of your appointment, and select Next.

6. On the Additional Details screen, write any thoughts or concerns you would like to share with your counsellor ahead of your session, then select Next.

7. Confirm your appointment details, including your payment information and select Confirm booking.

If this is your first appointment with this counsellor, you will need to provide a few details before joining the session. You can do this at any moment before the scheduled appointment time by selecting Provide Details on the Counselling dashboard or on the My Appointments screen.