If you already have a counsellor who works with The Counselling App, you can continue your counselling with them through our platform by asking them to provide you with a direct matching code.
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On the
Care screen, navigate to
Mental Health, and then to Counselling.
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On the Counselling Overview screen, navigate to the Services section, select the service for which you would like to find a counsellor, and select Match with a Counsellor.
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On the Choose your path screen, select Browse Counsellors.
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On the Personal details screen, verify that your personal information is accurate and update it as needed. Then, select Next.
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On the counsellor directory, select Enter Direct Code at the top of the screen.
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Enter the direct matching code provided by your counsellor, then select Find Counsellor.
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Review your counsellor's information and select Match with Counsellor.
Your mental health counsellor will now appear on the Counselling Overview screen and on the Services screen.
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On the navigation bar, select Care services, then select
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On the
Counselling dashboard, navigate to the Services section, select the service for which you would like to find a counsellor, then select Match with a counsellor.
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On the Choose your path screen, select Browse Counsellors.
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On the Personal details screen, verify that your personal information is accurate and update it as needed. Then, select Next.
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On the counsellor directory, select Do you have a direct matching code? at the top of the screen.
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Enter the direct matching code provided by the counsellor, then select Find Counsellor.
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Review your counsellor's information and select Match with Counsellor.
Your mental health counsellor will now appear on the Counselling dashboard in the Services section.