Getting started with Counselling
Finding a counsellor
- Match with a counsellor by completing the questionnaire
- Match with a counsellor from the directory
- Match with a counsellor using a direct code
- Match for the next available appointment
- Add a counsellor to My Favourites
- Match with a counsellor from My Favourites
Booking and attending Counselling appointments
- Book an appointment with a counsellor
- Provide details for your appointment
- Prepare for your counselling appointment
- What is the initial consultation?
- Join a video appointment
- Cancel an appointment
Counselling for kids and teens
FAQs about The Counselling App
- What is The Counselling App?
- What is therapy? Is it for me?
- Understanding patient and counsellor confidentiality
- What can I expect from counselling and how will I know that it is working?
- How does virtual therapy compare to in-person therapy?
- How do you match me with the right counsellor?
Working with your counsellor
Billing and account Information
- Add or change a credit card on your Counselling profile
- Find your appointment receipts
- Pay overdue counselling balances
- Update your personal details on your Counselling profile
- Add or update your emergency contact information
- Add or update parent or guardian details