If you already have a counsellor who works with The Counselling App, you can continue your counselling with them through our platform by asking them to provide you with a direct matching code.
Note
Please note that you will not be able to match with the same counsellor for individual and couples counselling.
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On the
Care screen, navigate to
Mental Health and then Counselling.
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On the Counselling Overview screen, navigate to the Services section, select for which service you would like to find a counsellor, then select Match with a Counsellor.
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On the Choose your path screen, select Enter Direct Code.
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If prompted, confirm your Date of birth, your Province or territory of residence, and your Postal code, then select Next.
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Enter the direct matching code provided by your counsellor, then select Find Counsellor.
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On the next screen, review your counsellor's information and select Select Counsellor.
Your mental health counsellor will now appear on the Counselling Overview screen and on the Services screen.
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On the Navigation Bar, select Care Services, then select
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On the
Counselling dashboard, navigate to the Services section, select the service for which you would like to find a counsellor, then select Match with a counsellor.
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On the Choose your path screen, select Enter Direct Code.
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If prompted, confirm your Date of birth, your Province or territory of residence, and your Postal code, then select Next.
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Enter the direct matching code provided by the counsellor, then select Find Counsellor.
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On the next screen, review your counsellor's information and select Select Counsellor.
Your mental health counsellor will now appear on the Counselling dashboard in the Services section.